Refund & Cancellation Policy

Last updated: August 20, 2026

Welcome to Maxvidya. We strive to provide high-quality digital learning experiences through our courses, live classes, recorded programs, mentorship, and other educational services. Please read this Refund & Cancellation Policy carefully before making any purchase.

1. Refund Eligibility

Maxvidya offers a 2-hour refund window from the time of successful payment. Refund requests submitted after this period will not be considered under normal circumstances.

Refunds will only be processed if the request meets the eligibility criteria mentioned in this policy.

2. Eligible Refund Cases

A refund may be approved in the following situations:

• The refund request is submitted within 2 hours of successful payment.
• A duplicate payment has been made for the same course or service.
• A technical issue on Maxvidya’s platform prevents the user from accessing the purchased course, and the issue cannot be resolved within a reasonable time.
• Payment has been successfully deducted, but the course or service was not delivered due to a verified technical error.
• Any other exceptional circumstance approved by the Maxvidya Support Team after review.

3. Non-Refundable Cases

Refund requests will not be accepted in the following situations:

• The refund request is made after the 2-hour refund window.
• The learner has already accessed, viewed, downloaded, or substantially consumed the course content.
• The learner changes their mind after purchasing the course.
• The course does not meet personal expectations or learning preferences.
• The learner is unable to complete the course due to personal reasons, lack of time, or schedule conflicts.
• Incorrect course selection made by the learner.
• Refund requests based on promotional offers, discounts, bonuses, or free resources.
• Violation of Maxvidya’s Terms & Conditions.

4. Refund Process

To request a refund, the learner must contact Maxvidya within the eligible refund period by providing:

• Full Name
• Registered Email Address
• Registered Mobile Number
• Order ID or Transaction ID
• Reason for Refund Request

Refund requests can be submitted through:

Email: maxvidyaa@gmail.com
Phone: +91 8000647138

All requests will be reviewed by the Maxvidya Support Team before approval.

5. Refund Processing

• Refunds will be processed within 5–7 working days.
• The refund will be credited to the original payment method used during purchase.
• Depending on the payment provider or bank, the credit may take additional time to reflect in the customer’s account.
• Applicable payment gateway or transaction processing charges, if any, may be deducted where permitted.

6. Chargebacks & Payment Disputes

Customers are encouraged to contact Maxvidya Support Team before initiating any payment dispute or chargeback with their bank or payment provider.

If a chargeback is initiated without first contacting Maxvidya, we reserve the right to suspend access to our services until the matter is resolved.

Fraudulent transactions, misuse of the refund policy, or repeated abuse may result in permanent suspension of access to Maxvidya services.

7. Grievance Redressal

For any questions, concerns, or refund-related issues, please contact:

Grievance Officer: Maxvidya Support Team
Email: maxvidyaa@gmail.com
Phone: +91 8000647138

Address:
140, Shanti Vihar, Daulatpura Road,
Benad, Jaipur – 302012

Maxvidya will make every reasonable effort to resolve genuine refund-related concerns promptly and fairly.

Last updated: August 20, 2026